AI Services Legal Documents

Effective Date: July 21, 2026

Last Updated: July 21, 2026

Legal Contact: legal@amentem.com   Privacy: privacy@amentem.com

These AI Services Terms govern the provision and use of artificial intelligence consulting, implementation, automation, AI agents, prompt engineering, model integration, analytics, digital transformation, and related professional services provided by Amentem PLC.

Contents

1. 1. Acceptance
2. 2. Definitions
3. 3. Scope of AI Services
4. 4. Professional Engagement
5. 5. Client Responsibilities
6. 6. Permitted Use
7. 7. Prohibited Use
8. 8. AI Outputs
9. 9. Human Review
10. 10. Accuracy Disclaimer
11. 11. Model Availability
12. 12. Third-Party Models
13. 13. Data Processing
14. 14. Confidential Information
15. 15. Personal Data
16. 16. Security
17. 17. Intellectual Property
18. 18. Ownership of Deliverables
19. 19. Open Source Components
20. 20. Prompt Engineering
21. 21. AI Agents
22. 22. Automation Risks
23. 23. Compliance
24. 24. Sector Regulations
25. 25. Bias and Fairness
26. 26. Explainability
27. 27. Record Retention
28. 28. Incident Reporting
29. 29. Service Levels
30. 30. Fees
31. 31. Suspension
32. 32. Termination
33. 33. Indemnification
34. 34. Limitation of Liability
35. 35. Force Majeure
36. 36. Export Controls
37. 37. Audit Rights
38. 38. Changes
39. 39. Governing Law
40. 40. Contact Information

1. Acceptance

By using Amentem PLC AI services you agree to these Terms and any applicable engagement agreement.

2. Definitions

‘AI Services’ include consulting, implementation, governance, automation, AI agents, prompt engineering, model evaluation, integration, and training.

3. Scope of AI Services

Services are defined by the signed proposal, statement of work, or engagement letter.

4. Professional Engagement

No professional engagement exists until accepted by Amentem PLC.

5. Client Responsibilities

Clients must provide lawful, accurate, and authorized data and instructions.

6. Permitted Use

Services may only be used for lawful business purposes.

7. Prohibited Use

Clients shall not use services to violate law, infringe rights, generate malicious code, commit fraud, or create prohibited content.

8. AI Outputs

AI-generated outputs are probabilistic and should be treated as decision-support rather than guaranteed facts.

9. Human Review

Clients are responsible for human review before relying on AI-generated outputs for legal, financial, medical, employment, regulatory, or safety-critical decisions.

10. Accuracy Disclaimer

Amentem PLC does not warrant that AI outputs are complete, current, or error-free.

11. Model Availability

Underlying AI models may change, become unavailable, or produce different outputs over time.

12. Third-Party Models

Third-party AI providers remain subject to their own terms, privacy policies, and availability.

13. Data Processing

Data is processed in accordance with applicable contracts and the Amentem PLC Privacy Policy.

14. Confidential Information

Both parties shall protect confidential information using appropriate safeguards.

15. Personal Data

Personal information shall be handled in accordance with applicable privacy and data protection laws.

16. Security

Reasonable administrative, technical, and organizational safeguards are maintained to protect client information.

17. Intellectual Property

Pre-existing intellectual property remains the property of its respective owner.

18. Ownership of Deliverables

Unless otherwise agreed, clients own final paid deliverables while Amentem retains underlying methodologies, templates, frameworks, and know-how.

19. Open Source Components

Open-source software components remain subject to their applicable licenses.

20. Prompt Engineering

Prompt engineering methodologies developed by Amentem remain proprietary unless expressly transferred.

21. AI Agents

AI agents should be configured, monitored, and periodically reviewed by the client.

22. Automation Risks

Automation may produce unintended outcomes; appropriate testing and controls are required.

23. Compliance

Clients remain responsible for compliance with applicable laws and regulations.

24. Sector Regulations

Industry-specific regulatory obligations remain the client’s responsibility unless expressly included in the engagement.

25. Bias and Fairness

AI systems may exhibit bias. Clients should validate outputs before operational use.

26. Explainability

Where feasible, Amentem will explain AI system capabilities and significant limitations.

27. Record Retention

Records may be retained to satisfy contractual, legal, audit, or security obligations.

28. Incident Reporting

Security or privacy incidents should be reported promptly.

29. Service Levels

Service levels apply only where expressly agreed in writing.

30. Fees

Fees are governed by the engagement agreement.

31. Suspension

Services may be suspended for security, legal, or payment reasons.

32. Termination

Either party may terminate in accordance with the engagement agreement.

33. Indemnification

Each party agrees to indemnify the other to the extent provided by contract and applicable law.

34. Limitation of Liability

Liability is limited to the maximum extent permitted by law and excludes indirect or consequential damages.

35. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control.

36. Export Controls

Clients shall comply with applicable export control and sanctions laws.

37. Audit Rights

Amentem may conduct reasonable compliance and security audits where contractually agreed.

38. Changes

These Terms may be updated periodically for legal, technical, or business reasons.

39. Governing Law

These Terms are governed by the applicable engagement agreement or relevant governing law.

40. Contact Information

Questions may be sent to legal@amentem.com or Amentem PLC, PO Box AC 104, Accra, Ghana.