Effective Date: July 21, 2026
Last Updated: July 21, 2026
Legal Contact: legal@amentem.com Privacy: privacy@amentem.com
This Immigration Consulting Terms and Conditions document governs immigration consulting and advisory services provided by Amentem PLC. It should be read together with the Privacy Policy, Terms & Conditions, AML/KYC Policy, and applicable engagement agreement.
Contents
- 1. Scope of Services
- 2. No Government Affiliation
- 3. No Guarantee of Approval
- 4. Client Responsibilities
- 5. Document Verification
- 6. Professional Advice
- 7. Fees and Payments
- 8. Refund Policy
- 9. Confidentiality
- 10. Privacy and Data Protection
- 11. Identity Verification
- 12. AML/KYC Compliance
- 13. Third-Party Providers
- 14. Communications
- 15. Record Retention
- 16. Limitation of Liability
- 17. Termination
- 18. Governing Law
- 19. Complaints
- 20. Contact
1. Scope of Services
Amentem PLC provides immigration consulting, document preparation support, eligibility assessments, strategic guidance, and case management services where permitted by applicable law.
2. No Government Affiliation
Amentem PLC is an independent consulting firm and is not affiliated with any government immigration authority, embassy, or consulate.
3. No Guarantee of Approval
Visa, residency, work permit, citizenship, or immigration approvals are solely determined by the relevant government authorities. No approval or processing time is guaranteed.
4. Client Responsibilities
Clients must provide complete, accurate, truthful, and timely information and documentation.
5. Document Verification
Clients are responsible for the authenticity and legality of all documents submitted.
6. Professional Advice
Immigration strategies are based on laws and policies in effect at the time advice is provided and may change without notice.
7. Fees and Payments
Professional fees, government fees, courier costs, translations, medical examinations, and third-party charges are governed by the engagement agreement.
8. Refund Policy
Refunds are subject to the applicable engagement agreement and refund policy. Government fees and third-party costs are generally non-refundable.
9. Confidentiality
Client information will be handled confidentially except where disclosure is required by law or authorized by the client.
10. Privacy and Data Protection
Personal information is processed in accordance with the Amentem PLC Privacy Policy and applicable data protection laws.
11. Identity Verification
We may request identity verification to comply with legal, regulatory, or anti-fraud obligations.
12. AML/KYC Compliance
Clients may be required to complete Know Your Customer (KYC) and Anti-Money Laundering (AML) verification.
13. Third-Party Providers
Medical providers, translators, educational evaluators, courier services, and government agencies operate under their own terms.
14. Communications
Clients are responsible for monitoring email and other agreed communication channels for important updates.
15. Record Retention
Client files may be retained for legal, regulatory, audit, and professional purposes.
16. Limitation of Liability
To the fullest extent permitted by law, Amentem PLC is not liable for government decisions, delays, policy changes, or indirect losses.
17. Termination
Either party may terminate the engagement according to the applicable service agreement.
18. Governing Law
These terms are governed by the law specified in the applicable engagement agreement.
19. Complaints
Complaints should be submitted in writing to legal@amentem.com for review.
20. Contact
Amentem PLC, PO Box AC 104, Accra, Ghana. Email: legal@amentem.com | privacy@amentem.com