For ministries, agencies & public institutions
The Government Process Excellence Index™
From paper and queues to trusted digital public service. Ten scored dimensions and a three-year institutional pathway.
From paper and queues to trusted digital service
Citizens and businesses judge a state by how it delivers — how long a licence takes, how goods clear the border, whether a service works online. AGPEI measures that delivery, honestly and comparably.
Ten dimensions of state delivery
AGPEI measures how fast, reliably and intelligently a public institution delivers — not its intentions, but its performance as citizens and businesses experience it.
Service speed
How long core services actually take, end to end.
Digital availability
What can be done online, and whether it works.
Customs & trade
Border and trade performance against regional peers.
Transparency
Published rules, fees and timelines citizens can rely on.
Automation & AI readiness
How intelligently the institution uses its own data.
The Africa Government Process Excellence Report 2027
Coming in 2027
AGPEI™ rankings of all 54 African countries
Ministry scorecards, a best-practice library, AI-readiness assessments and policy recommendations — with the methodology published in advance of the first cycle.
- Q4 2026 — methodology published, data collection opens
- Q1 2027 — scoring and evidence-file review with governments
- Q2 2027 — inaugural report, rankings and launch summit
Governments may request a pre-assessment review. Researchers may request the rubric pack for replication.
Published methods, not black boxes
An index that could be bought would be worth nothing. So the index team and the advisory practice are kept separate, and participation in Amentem advisory services neither raises nor protects a score.
AGPEI™ Methodology Paper v1.0 · Section 05, Assessment GovernanceOur scoring rubrics are published in advance. Every formal assessment is backed by an evidence file shared with the institution before publication, with a thirty-day correction window.
Free · no obligation
Request the self-assessment
Score your institution across ten dimensions and receive your composite, your maturity level and your priorities for the next cycle.
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